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Returns...
At Questo Design, our goal is to make your shopping experience safe, convenient and worry-free. Customer satisfaction is our highest priority and we make every effort to ensure that you receive quality products with quality service. If you are not entirely satisfied with your purchase, we're here to help.
Returns
If you are not entirely satisfied with your purchase, you may return the unused item in its original packaging within 30 days. A refund of the merchandise and taxes will be given however shipping and handling for the delivery will not be refunded. No returns, of any type, will be accepted without prior contact. Please contact us at info@questodesign.com or at +31 76 7370091 (Monday to Friday 9 a.m. to 5 p.m. CET). We will try to answer your email within two working days. If you would like to return the item, please send clearly marked "Returned to sender" to:
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies. All cost for return shipment are the responsibility of the customer.